xajee's Privacy Policy

xajee ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy explains what information xajee collects, why it collects it, how it is used, and what measures are taken to protect your data.

By using our website (xajee.lat), creating an account, or using any of our services, you are considered to have given your consent to this policy. If you have any objections, please contact us before using our services.

This policy applies to all xajee services, websites, applications, and all associated channels. Third-party platforms or payment providers may have their own privacy policies, which can be found on their respective websites.

xajee may collect various types of information to deliver your services. A detailed description of this information is provided below:

Identity & Contact Information

• Full name, date of birth, and nationality
• Valid email address and phone number
• Current address and postal code
• National ID (NID) or passport number (for identity verification)

Financial & Transaction Information

• Deposit and withdrawal amounts and transaction history
• Information related to payment methods (bKash, Nagad, Rocket, or Upay)
• Records of betting and gaming activity
• Information related to bonus claims and wagering

Technical & Usage Information

• IP address, device type, and operating system
• Browser version and cookie data
• Website navigation patterns and session data
• Login times and inactivity information

Communication Information

• Live chat messages and records of email correspondence
• Details of complaints, questions, or requests
• Information provided in surveys or feedback

xajee collects information through the following methods:

• Directly provided: Information you give us during account registration, identity verification (KYC), deposit and withdrawal forms, and support requests.
• Automatic collection: Technical information is collected automatically through cookies, web beacons, and log files when you visit the website.
• From third parties: Relevant information may be received from payment providers (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention services.
• Public sources: Where relevant, information may be verified from publicly available sources.

xajee uses your information only for legitimate and specific purposes. The main purposes are outlined below:

Service Delivery & Operations

Information is used to create and verify accounts, process deposits and withdrawals, manage betting and gaming activity, handle bonuses and promotions, and provide customer support.

Security & Compliance

Information is analysed to prevent fraud, money laundering, and cybercrime. Information is also essential for age verification (confirming 21+) and enforcing responsible gaming policies. Information is retained to meet applicable legal obligations.

Service Improvement

Information is used to improve the user experience, develop new features, monitor site performance, and resolve issues.

Communications

Your contact information is used to send important account notifications, policy updates, security alerts, and customer support responses.

xajee never sells your personal information to third parties. However, information may be shared in specific circumstances:

Payment Providers

Relevant financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. These transactions are secured through SSL encryption.

Identity Verification Services

Specific information may be shared with authorised identity verification agencies to complete the KYC (Know Your Customer) process. This is essential for fraud prevention and ensuring security.

Technology Service Providers

Necessary information may be shared with trusted technology partners for server hosting, cloud storage, cybersecurity, and analytics services. These partners are required to comply with xajee's privacy standards.

Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, xajee will fulfil that legal obligation. In such cases, you will be notified to the extent possible, unless legally prohibited.

The security of your information is xajee's top priority. We take the following technical and organisational measures:

• SSL Encryption: All data transfers are secured through 256-bit SSL/TLS encryption.
• Tiered Data Access: Only authorised staff can access specific information.
• Firewall & Intrusion Detection: Advanced security measures are active at the server level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Password Hashing: Your password is never stored in plain text.
• Two-Factor Authentication: Two-factor authentication is available for additional security.

Please keep in mind that no internet-based system is completely free of risk. Even though we take every possible security measure, you should remain vigilant about the security of your own account — use a strong password and never share it with anyone.

The xajee website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of Cookies

• Essential cookies: Required for login status, session management, and security — these cannot be disabled.
• Functional cookies: Used for language preferences, display settings, and personalisation.
• Analytics cookies: Used to analyse user behaviour and improve the site.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

xajee retains your information for a limited and necessary period:

• Account information: For the full duration that the account is active and for a specified period after closure in accordance with applicable legal obligations.
• Financial transaction records: For the applicable period as required by fraud prevention and legal requirements.
• Logs & technical data: Generally short-term; deleted after periodic review.
• Closed account data: Even after an account is closed, information may need to be retained for legal, regulatory, or dispute resolution purposes.

Once the retention period ends, information is securely deleted or anonymised.

As a xajee user, you have the following rights over your own information:

Right to Access

You have the right to know what information we hold about you and how it is used. This information will be provided upon request.

Right to Rectification

If your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or by contacting our support team.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. Some features of the service may be limited as a result of this request.

Right to Withdraw Consent

Consent given for marketing or optional communications may be withdrawn at any time. This can be done through account settings or via the support team.

To exercise these rights, use the contact information below. We will generally review and respond to each request within a reasonable time.

xajee's services are strictly for individuals aged 21 and above. We do not knowingly collect or process the information of any minor.

Age is verified at the time of registration. If there is any suspicion that a minor is using our services, that account will be closed immediately and the associated information will be securely deleted.

If you believe a minor is using xajee, please contact us.

Your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• The recipient country or organisation maintains adequate data protection standards.
• Appropriate agreements or safeguards are in place for data transfers.
• SSL encryption and other security technologies are used.

If xajee's services contain links to third-party websites, those websites follow their own privacy policies. xajee is not responsible for the data collection or privacy practices of those sites.

Payment providers (bKash, Nagad, Rocket, Upay) have their own privacy policies and are responsible for transactions conducted on their platforms. It is your responsibility to be aware of the differences in these policies.

xajee reserves the right to change or update this privacy policy at any time. For significant changes:

• The updated policy will be published on this page along with the update date.
• Registered users may be notified by email.
• Continuing to use the service after the policy is published will be considered as acceptance of the new policy.

It is recommended that you visit this page regularly to stay updated on the latest changes.

For any questions, requests, or complaints related to privacy, please contact our support team. We provide assistance in both Bengali and English.

For privacy-related requests, you may be required to verify your account. This verification process is essential to ensure the security of your information.

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