Frequently Asked Questions

All answers about xajee in one place

Everything you want to know about bonuses, deposits, withdrawals, live casino, cricket betting, and VIP — all in one place.

Find the answer to your question

Whether you are new to xajee or a returning player — from claiming a bonus to receiving VIP cashback, we believe in giving clear and straightforward answers on every topic. Below, 25 questions and answers are organised across five categories. If you cannot find an answer, contact us via 24/7 live chat or email — our team is always ready to assist in Bengali and English.

Bonuses & Offers

After opening your account for the first time at xajee, a 100% welcome bonus is automatically added on your first deposit. Log in to your account, deposit at least ৳300 via bKash, Nagad, Rocket, or Upay — the bonus will appear in your balance instantly. The maximum bonus you can receive is ৳8,000. For example, a deposit of ৳1,000 will give you a total balance of ৳2,000.

The wagering requirement for the welcome bonus is 15x — applied only on the bonus amount, not on the deposit. Say you receive a ৳1,000 bonus — you will need to place a total of ৳15,000 in bets before you can withdraw (1,000 × 15 = 15,000). You can track your progress at any time from your betting history.

Bets placed with a bonus balance count toward wagering in most slots, live casino table games, and sports betting markets. The contribution rate may vary by game category — check the terms and conditions page for details or ask in live chat. Slots typically carry full contribution.

Yes, every bonus has an expiry period. If wagering is not completed within the specified time, the bonus balance may expire. You can check the current status and expiry of your bonus in the bonus section of your account dashboard. For specific expiry details, read the terms of the relevant bonus.

Yes, you can cancel an active bonus at any time from your account settings. Keep in mind though — cancelling a bonus will also remove any winnings earned from it. Make sure this is the decision you want before cancelling a bonus. If you have any doubts, ask in live chat.

Live Casino

In a live dealer game, you play with a real dealer via a direct video stream. The dealer deals cards or spins a roulette wheel, and you place your bets within a set time on screen. Results are determined entirely in real time — there are no computer-generated animations. It is the closest you can get to a land-based casino experience from home.

Yes, both Teen Patti and Andar Bahar are available in xajee's live casino section. In Teen Patti, each player receives three cards and the one with the strongest hand wins. In Andar Bahar, one card is placed in the middle and you bet on whether the matching card will fall on the Andar (left) or Bahar (right) side — simple and fast gameplay.

Absolutely. xajee's live casino is fully mobile-optimized. Just open the site in the browser of any Android or iOS smartphone or tablet, log in, and you can join a live table. No separate app download is needed. Keep a stable internet connection for the best experience.

In Baccarat, the winner is whichever side — Player or Banker — has a hand value closest to 9. You can bet on any one of three options: Player, Banker, or Tie. 10s and face cards are worth zero; if the total is two digits, only the single digit counts (e.g., 15 = 5). The rules are straightforward, which is why it is very popular in Bangladesh.

In Roulette you can place both Inside bets (specific numbers or small groups of numbers) and Outside bets (red/black, odd/even, 1–18 or 19–36). Inside bets have a lower chance of winning but a higher payout; Outside bets have a higher chance of winning but a lower payout. Outside bets are a good starting point for beginners.

Cricket & Sports Betting

Yes, betting is available at xajee on BPL, the T20 World Cup, IPL, and other international cricket matches. You can place bets across many markets including match winner, toss, top run-scorer, and total runs. For example, in a hypothetical Bangladesh vs India match, it is possible to bet on markets like "toss winner" or "method of first wicket".

In an accumulator (or parlay) bet, multiple selections are combined into a single bet. You win only if every selection is correct — and the odds of each match are multiplied together, so the total payout can be much higher. If even one selection is wrong, the entire bet is lost. It offers higher risk alongside the chance of a higher reward.

Yes, xajee offers live in-play betting. Even after a match has started, the odds keep updating at specific moments and you can make a decision and place a bet right then. In T20, the situation changes every over, making in-play very exciting. Betting at the right moment can lead to a good payout.

If a match is cancelled due to a rain interruption or an official no-result, the bet is generally treated as void and your stake is returned. However, if a result is determined by the DLS method after a certain number of overs have been completed, the bet settles according to that result. Check the in-play betting terms for specific rules.

Deposit Questions

The minimum deposit at xajee is ৳300 — and this is the same for all payment methods (bKash, Nagad, Rocket, and Upay). The minimum withdrawal is ৳1,000. These limits have been set with your convenience in mind so that players of any budget can get started easily.

Log in to your account, go to the "Deposit" section, and select bKash. Send the specified amount to the xajee bKash number shown and complete the form with the transaction ID. Your balance is usually updated within a few minutes. If there is any issue, contact live chat right away.

Depositing via Nagad is just as straightforward as with bKash. Choose Nagad on the deposit page, send the payment to the number provided, and submit the Nagad transaction ID. The deposit is usually reflected instantly. You can make the payment either through the Nagad app or via the USSD code (*167#).

First, wait a little while — there may be a slight delay during periods of network congestion. If the balance still has not appeared, keep your payment reference number (transaction ID) and amount handy and contact us via live chat or email ([email protected]). Our team will resolve the issue as quickly as possible.

xajee itself does not charge any processing fee on deposits or withdrawals. However, bKash, Nagad, Rocket, or Upay may have their own service charges — that depends on the respective mobile banking provider's policy. Confirm any charges in your mobile banking app before sending a payment.

VIP & Cashback

The xajee VIP program has five tiers in total: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0%). The higher the tier, the greater the cashback rate and the more exclusive the benefits.

Each week, cashback is calculated based on your net losses. At the end of the week, cashback is added to your account at the rate corresponding to your VIP tier. For example, if you are on the Gold tier, your weekly cashback can be up to 0.6%. This cashback can be used directly in games.

Your account gradually moves up to higher tiers through regular play and betting activity. The more active you are, the faster you reach the next tier. The specific milestones for moving up are visible in your VIP dashboard. Maintaining consistent activity is the most effective path.

Yes, Diamond is the highest VIP tier at xajee. Weekly cashback here can be up to 1.0%. On top of that, there are several exclusive benefits including priority customer support, special offers, and faster withdrawal processing. Contact our support team for full details.

If you remain inactive for an extended continuous period, your VIP tier may be reviewed. Staying regularly active allows you to hold your current tier and continue moving higher. For any questions about your VIP status, asking in live chat will get you accurate information.

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